Refund Policy

 

At Chill Nation, we want you to love your purchase! If something isn’t quite right, we’re here to help. Please review our refund policy below.

1. Returns

Due to the hygienic nature of our products (nails and nail glue), all sales are final and we do not accept returns or exchanges unless the item arrives damaged or defective.

2. Damaged or Defective Items

If your item is damaged, defective, or incorrect, we’ll gladly send a replacement or offer a refund. To qualify:

  • Contact us within 3 days of delivery.

  • Email chillnationinquiries@gmail.com with your order number, a description of the issue, and clear photos of the product and packaging.

  • Claims made after the 3-day window may not be eligible for a refund or replacement.

3. Refunds (if applicable)

Once your claim is reviewed and approved:

  • Refunds will be processed back to your original payment method within 5–7 business days.

  • You’ll receive a confirmation email once the refund is issued.

4. Order Cancellations

If you need to cancel your order, please contact us within 2 hours of placing it. After that, your order may already be in processing and cannot be canceled.

5. Non-Refundable Items

We do not offer refunds or replacements for:

  • Items marked as final sale or clearance

  • Delays caused by shipping carriers

  • Incorrect addresses entered during checkout

6. Contact Us

If you have any questions about our policy or need assistance:

Chill Nation
📍 Ellicott City, MD
📧 chillnationinquiries@gmail.com